Lone Star Inn

Bad

Exceptional

DO NOT STAY HERE —... Liked: Nothing. Disliked: I booked this hotel for two nights. When I came back to my room at night and turned off the lights to sleep, I found at least 10 cockroaches in the room — on the walls, under the bed, and especially behind the refrigerator, where there was a hole in the wall. There were roaches of different sizes, and some were even crawling up the walls and onto the ceiling. The bathroom also had flies, gnats, and moths. I immediately went to the front desk and told them I could not stay there. They offered another room, but after seeing that many roaches, I did not feel comfortable staying anywhere on the property and asked for a refund. Since the manager was not there that night, the hotel staff told me to come back the next morning. I left the hotel and ended up spending the night in the parking lot of another property because I could not bring myself to stay there. When I returned the next morning, I was told that because I booked through a third-party agency, I needed to have the agency send them a refund request, and they would refund me once they received it. I did exactly that. After the booking.com contacted them, however, the hotel completely stopped responding. They ignored my messages as well as the agency’s calls and messages. I never received any refund. The service was also terrible. At check-in, the manager barely looked at me and tossed my passport back to me. At least 10 cockroaches, a night spent in another property’s parking lot, terrible customer service, and a promised refund that I never received. I strongly recommend staying somewhere else. If the management sees this review, please respond to Booking.com’s refund request as soon as possible.

Liked: It was close to the job site I was working. Disliked: I did not like the fact that there was no microwave, coffee pot, and no pool.

Exceptional